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IT Service Management Consulting

IT Service Management is a continuous process of managing all hardware, software and computing resources of a company. Infoity will share the 08-year experience in ITSM consulting to help you improve the quality and speed of IT service delivery.

Why Infoity?

Challenges We Solve

  • Inefficiency of IT support across distributed business units
    Giving a single view on the IT processes and infrastructure, an ITSM solution will speed up IT support processes across a distributed IT environment.
  • Complexity of monitoring vendors’ performance
    Infoity’s team can configure a vendor assessment functionality to make vendor evaluation and ranking easy, convenient and compliant with your company’s workflows. This way, you can benefit from a better monitoring and ensure a high quality of IT services you deliver to users.
  • Failure to manage multiple IT service vendors with different SLAs and overlapping areas of responsibility
    Integrating your ITSM solution with those of your vendors’ as well as configuring Service Level Management functionality and creating different task workflows for different vendors can help your company successfully manage your cooperation with multiple vendors. With Infoity’s ITSM knowledge, your company can deal with overlapping areas of responsibility through establishing systematic problem management and paying extra attention to finding the root cause.
  • Inability to assess IT employees’ performance
    We can help you exploit IT employee performance information to measure KPIs for IT employees, assignment groups and regional units. It’ll make it easier to visualize performance trends and react to them.
  • Disorganization of Financial management for IT services
    With Financial Management functionality integrated into your ITSM solution, you can gain visibility into IT service costs, make the sources of IT costs evident, and reveal whether they stay within budget.
  • Lack of preventive efforts in IT service management
    By designing and implementing Problem Management, our specialists can help your IT support analyze and root out the causes of similar incidents to prevent such incidents from occurring again. They can also implement and tune Event Management to help your ITSM specialists monitor your IT infrastructure health, uncover alarming events in it and prevent outages these events may cause. Problem and Event Management will help you achieve both high IT service availability and cost effectiveness.
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